Use online reservation system or call 1-800-962-4124. All on-line reservations are instantly confirmed. No phone calls required.
 

1. Select cleaning type (basic, spring, super spring, etc.)
2. Choose add-ons if needed. 43 basic cleaning tasks are included automatically.
3. Select date on the calendar.
4. Choose arrival time on the right side (arrival window policy applies)
5. Enter your contact details and describe your home.

Log into your account. Select the appointment you need to cancel. Click CANCEL button.

Log into your account. Click on Cancel appointment. Schedule new appointment with add-ons you prefer.

Log into your account. Click account button on the top menu. Update account information.

Cash, checks and major credit cards are accepted.

No. AccessMaids crew arrives fully equipped with our own supplies and equipment (vacuum cleaner, rags, etc.). We will need access to the water and electric only.

We ask for a 30 minutes arrival window for early morning appointments and 60 for those scheduled after 9:15 am. 90 minutes after 2:30 pm. 120 minutes arrival window for recurring appointments.

No. If you will not be present while cleaning or can’t let the crew in, please provide the information required to obtain access. It can be a note, granting AccessMaids permission to enter, left with the building management office. Or building entry code, keys hiding spot information, lockbox combination, etc.

The credit card information is asked because of 36 hours cancellation policy.

All needed cleaning products, tools, insurance, transportation (including gas cost) and taxes are part of pricing.

Our crew leader will leave the copy of the work order on the kitchen countertop stating the time spent cleaning. Your credit card will be charged within few days after management receives the copy. To request an invoice with the receipt, please email your request to billing@accessmaids.com or call 1-800-962-4124.

36 hours notice required to cancel or reschedule. Call 1-800-962-4124 or cancel online.

Normally, we send a crew of 2 maids, including a crew leader.  Occasionally 3 person team or 1 maid will come due to personnel illness or for a particularly large jobs.

Sometimes same day service is available, but other times we are booked solid for 3 days in advance.

We schedule appointments every half hour between 7:30 am and 3:00 pm.

We are open Monday thru Saturday 7:30am- 7:00pm. Instant online reservations are accepted 24/7

No.
We’ll drop-off/pick up our personnel upon the job completion.

Per your request we will send the same crew if you offer arrival flexibility. Occasionally, due to illness an alternate team or maid will have to be substituted.

Our personnel do not climb higher than a step stool, wash walls routinely, clean windows from the outside, move furniture that contains electronics, lift any objects over 35 pounds, prepare meals, iron, or provide any children-related services.

All keys are coded individually and cross-referenced separately for security reasons. All keys are secured in a top grade business safe in our office.

Our cleaning professionals are trained to deal with many types of alarms and security systems. We recommend you provide us with a code that you can change after we leave.

We will email you reminder two days before your service day. Text message reminder will be send 1-5 hours or 1 day before your reservation (upon request). We do offer a courtesy call on the day of cleaning (per your request).

Many free email services (such as Hotmail or Yahoo) may send our messages to your bulk or junk mail folder unless you add our address to your Address Book.

You may retrieve your password here or call 1-800-962-4124.

Our management team and maids are constantly trained in proper cleaning techniques, use of different cleaning products, proper use and maintenance of cleaning equipment, use of alarm systems, workplace safety, map-reading skills, organizational and time management skills, knowledge of our company's policies.