FAQs
Answers about booking, rescheduling, billing, arrival windows, and everyday service details.
Find quick answers about booking, rescheduling, billing, arrival windows, and the everyday details customers ask about most.
What this FAQ page covers
Most questions fall into a few recurring categories. These are the topics customers usually need answered fastest.
Booking and Account Help
How to schedule, reschedule, cancel, update addresses, manage cards, review booking history, and use the customer portal.
Arrival and Service Logistics
Appointment windows, access instructions, team size, keys, alarms, parking, and whether someone needs to be home.
Billing and Policies
What is included in the price, when cards are charged, how receipts work, cancellation notice, and quality-guarantee timing.
Supplies and Special Requests
What the team brings, green-cleaning availability, personal-supply requests, pets, and what is excluded from service.
Frequently asked questions
These answers are based on the current live FAQ page and keep the same practical guidance customers use today.
How do I schedule an appointment?
Use the online reservation system or call and text AccessMaids at (312) 363-8714. Returning customers can also email support@accessmaids.com with their name and cleaning address.
Are online reservations confirmed instantly?
Yes. The current site states that all online reservations are instantly confirmed, so follow-up phone calls are not necessary.
How do I reschedule a booking?
Go to Booking History in the top menu, select the booking you want to change, click the Date/Time link, choose the new date and time, and save the changes.
How do I cancel an appointment?
Navigate to Booking History, click Cancel next to the desired booking, and follow the prompts. Recurring customers can cancel the entire series or only the selected visit.
How do I update billing information?
Use the billing-info link inside the customer account area, or open the account menu and choose Billing Info to add a new card or update expiration details.
How do I add or remove cleaning tasks?
Open Booking History, click the appointment date and time, update the service or extras, and then save the changes.
How do I update the address on my account or booking?
Use Booking History to update the appointment address, or open Manage Addresses in the account menu to edit saved addresses and save your changes.
How do I see past appointment history?
Use Booking History in the customer account area to review previous and upcoming bookings.
What are the appointment times?
The live FAQ lists Monday through Friday arrival windows of 7:30-8:00am, 9:30-11:00am, 11:30am-1:00pm, and 1:30-3:30pm. Saturday windows are 7:30-8:00am, 9:30-11:00am, and 11:30am-1:00pm.
Do I need to provide cleaning supplies?
No. AccessMaids crews arrive fully equipped with their own supplies and equipment. The home only needs access to water and electricity.
Do I need to provide parking?
No. The live FAQ says customers do not need to provide parking because AccessMaids uses a dedicated driver to drop off and pick up personnel.
What is included in the price?
The current site says pricing already includes cleaning products, tools, insurance, transportation, gas costs, and taxes.
How many maids do you send?
In about 97% of orders, AccessMaids dispatches a two-maid team. In some situations a three-person team or a single maid may be assigned.
Does anyone have to be home while cleaning?
No. If you will not be present, you just need to provide clear access instructions such as a note for building management, entry codes, key details, or lockbox information.
When do you charge my credit card?
The live FAQ says the credit card is charged within a few days after the cleaning.
How do I get a receipt?
The billing department emails receipts within a few days after the appointment. If you need one faster, email support@accessmaids.com.
What is the cancellation policy?
Forty-eight hours notice is required to cancel or reschedule without a fee, and the current site says customers should cancel through the online account.
What is your pets policy?
AccessMaids is pet-friendly, but the company reserves the right to refuse service if a pet shows aggressive behavior, and the customer may still be charged for the appointment.
How far in advance do I need to schedule cleaning?
Same-day service may sometimes be available, but at other times the schedule can be booked out a few days in advance.
Will I get the same maids every time?
No. The live FAQ says same-crew retention is not offered.
What do you not clean?
The FAQ points customers to the safety and exclusion list, including heavy lifting, outdoor work, bodily fluids, mold or infestation removal, chandeliers, routine wall and ceiling washing, exterior windows, and out-of-reach areas.
How do you handle my keys?
The live site says all keys are coded individually, cross-referenced separately, and stored in a business safe in the office.
What if I have a security system?
AccessMaids recommends providing a code that can be changed after the visit. The team is trained to work with many types of alarms and security systems.
Can you remind me about my appointment?
Email reminders are sent two days before service. Text reminders may be sent three days and one day before the reservation upon request, and a courtesy same-day call is also available on request.
Why am I not receiving email confirmations or reminders?
The live FAQ notes that free email services may route messages to junk folders unless AccessMaids is added to your address book.
Can I have multiple addresses on my account?
Yes. The current site says customers can keep multiple addresses and multiple credit cards on the same account.
Can I provide my own cleaning supplies?
The team is trained to use company-provided supplies, but the FAQ says personal cleaning products can be accommodated upon special request.
Do you offer a quality guarantee?
Yes. If you are not fully satisfied, notify AccessMaids within 48 hours and the affected areas can be re-cleaned free of charge.
Do you offer eco-friendly cleaning supplies?
Yes. The live FAQ says the green-supplies option is available at no extra cost.
How do I delete my information?
The current FAQ directs customers to email support@accessmaids.com or call (312) 363-8714.
Next Step
Need help with something the FAQ does not solve?
Use support, contact, or the customer portal if your question is about a specific booking, billing issue, login problem, or service concern.