FAQs
How do I schedule an appointment?
Please use our online reservation system or call (312) 363-8714.
If you’re a returning customer, you can also email support@accessmaids.com or text us at (312) 363-8714 with your name and cleaning address.
All online reservations are instantly confirmed, so no follow-up phone calls are necessary.
How do I reschedule a booking?
Go to "Booking History" in the top menu.
Select the booking you wish to reschedule.
Click on the Date/Time link
Choose your new preferred date and time.
Click "CHANGE" .
Click "SAVE CHANGES" button.
How do I cancel appointment?
Canceling a Booking Online
- Navigate to Booking History from the top menu.
- Click on Cancel button next to the desired booking.
- For one-time bookings, a cancellation confirmation will appear and ask if you want to change to different date or time or cancel the booking.
- For recurring bookings, you will be prompted to either cancel the entire series or just the selected booking.
How to update credit card?
To update your billing information, please visit this link.
Alternatively, click the arrow in the top-right menu and select Billing Info. From there, you can add a new credit card or update the expiration date of your current card.
How do I add or remove cleaning tasks?
- Click BOOKING HISTORY (top menu)
- Click appointment date/ time
- Add/ remove extras in SERVICE
- Click SAVE CHANGES
How do I change/ update the address?
Click BOOKING HISTORY
Update address
Click SAVE CHANGES button on the right
Also you may update your account address if you click on arrove on the top right menu.
Click MANAGE ADDRESSES
Click EDIT button
Click SAVE CHANGES
https://accessmaids.launch27.com/customer/manage-addresses
How do I see past appointments history?
Click BOOKING HISTORY in the top menu
https://accessmaids.launch27.com/customer/bookings
How do I buy a gift card?
Click GIFT CARDS - BUY A GIFT CARD on top menu
https://accessmaids.launch27.com/customer/giftcards/new
What are the appointment times?
Mondays- Fridays:
7:30 am-8 am arrival window
9:30 am-11 am arrival window
11:30 am-1pm arrival window
1:30 pm-3:30 pm arrival window
Saturdays:
7:30 am-8 am arrival window
9:30 am-11 am arrival window
11:30 am-1pm arrival window
Am I required to provide cleaning supplies?
No. AccessMaids crew arrives fully equipped with our own supplies and equipment (vacuum cleaner, rags, etc.).
We will need access to the water and electric only.
An I required to provide parking?
No, you don’t have to provide parking.
Our dedicated driver we’ll drop-off/ pick up our personnel upon the job completion
What's included in the price?
All needed cleaning products, tools, insurance, transportation (including gas cost) and taxes are part of pricing.
How many maids do you send?
In 97% of orders, we dispatch a two-maid team. However, in some cases, due to staff illness or particularly large jobs, a three-person team or a single maid may be assigned.
Does anyone has to be home while cleaning?
No. If you will not be present while cleaning or can’t let the crew in, please provide the information required to obtain access.
It can be a note, granting AccessMaids permission to enter, left with the building management office/front desk. Or building entry code, keys hiding spot information, lockbox combination, etc.
When do you charge my credit card?
Your credit card will be charged within few days after the cleaning.
How do I get a receipt?
Our billing department will email you the receipt within few days after the cleaning appointment.
To expedite, please email to support@accessmaids.com
What's your cancellation policy?
48 hours notice required to cancel or reschedule to avoid a fee. Please cancel via your online account.
Click BOOKING HISTORY
Click on CANCEL button next to the appointment
What's you pets policy?
We are a pet-friendly company! However, if your pet shows aggressive behavior, we reserve the right to refuse service, and you may still be charged for the appointment.
What's your service area?
Here is the link to our service area https://www.accessmaids.com/service_area
How far in advance do I need to schedule cleaning?
Same-day service may be available at times, but on other occasions, we may be fully booked up to few days in advance.
How do I contact office?
Please call (312) 3638714 or email support@accessmaids.com
What are your office hours?
We are open Monday thru Saturday 7:30am- 6:30pm. Instant online reservations are accepted 24/7
Will I get the same maids every time?
Unfortunately we don't offer same crew retention option.
What don't you clean?
Our team adheres to specific safety guidelines and limitations. AccessMaids Idoes not offer the following tasks:
moving heavy items over 35 lbs, outdoor work, removal of pets and bodily fluids, mold or infestation removal, deep stain removal, wet-wiping light bulbs, wiping electronics screens or computer equipment, cleaning of chandeliers, backyards, washing walls and ceilings routinely, exterior windows or cleaning of areas outside of normal reach or areas above the reach of our 3-foot step ladder.
How do you handle my keys?
All keys are coded individually and cross-referenced separately for security reasons. All keys are secured in a top grade business safe in our office.
What if I have a security system?
Our cleaning professionals are trained to deal with many types of alarms and security systems. We recommend you provide us with a code that you can change after we leave.
Can you remind me about my appointment?
We will email reminder two days before your service day. Text message reminder will be send 3 days and 1 day before your reservation (upon request). We do offer a courtesy call on the day of cleaning (per your request).
Please note, due to hosting company outages we can't guarantee email or text message delivery (99.7% up time)
Why I'm not receiving email confirmation or reminders?
Many free email services (such as Gmail, Yahoo or Hotmail) may send our messages to your junk mail folder unless you add our address to your address book.
Can I have multiple addresses on my account?
Definitely! You can have as many addresses as needed in addition to multiple credit cards.
Can I provide my own cleaning supplies?
Our maids are trained to use company-provided supplies, but upon special request, we can accommodate the use of your personal cleaning products.
Do you offer quality guarantee?
Yes, we do. If you are not 100% satisfied please let us know within 48 hours and we will reclean the problem areas free of charge.
Do you offer eco-friendly cleaning supplies?
Yes, we offer free green supplies option.
How do I delete my information?
Please email support@accessmaids.com or call (312) 363-8714